- At BT we want to give you the best and most reliable broadband speed in the UK. With our free to use broadband speed tests, you can see what speeds you're getting or will get if you join us.
- Check your BT internet performance. Find out how to improve your BT internet speed and download free internet tools e.g. Internet download accelerator, image optimizer and many more.
Use our My BT app or broadband troubleshooter to test the speed of your BT Broadband line. We'll then tell you how to understand the test results, and how to make simple changes to make sure you get the fastest speed possible. If there’s a problem with your line we’ll also give you the option to report a fault so we can get it fixed.
You can also test your speed using our My BT app.
Download the My BT app >
We measure your download and upload speeds. These are the rates at which data is transferred between the network and your BT Hub. These speeds will vary throughout the day and are likely to be slower during busy periods, especially between 8-10pm. This is the equivalent of the internet rush hour when lots of people are using the shared parts of the network at the same time.
Check your plusnet internet performance. Find out how to improve your plusnet internet speed and download free internet tools e.g. Internet download accelerator, image optimizer and many more.
This may be different to the actual speed you receive on your device, which is affected by a wide range of factors. Things like the number of devices connected to your Hub at the same time and whether you're using wi-fi or a wired connection.
If you're not a BT Broadband customer: check what broadband speed you could get with BT >
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Use our modern, fast & accurate speed test to check the speed of your BT broadband connection.
BT is the largest ISP (Internet Service Provider) in the United Kingdom and is establishing a good reputation offering incentives and guarantees for compensation in the event of its ability to fulfill its stated performance criteria.
BT with its subsidiary companies PlusNet and EE have an estimated 9,300,000 customers in the UK, giving BT around 34% share of the market.
BT provides all three levels of broadband connectivity:-
ADSL - Asymmetric Digital Subscriber Line - essentially broadband connectivity via the copper phone wires.
FTTC - Fibre To The Cabinet. Fibre to the exchange cabinet and then copper from the cabinet to the property.
FTTP - Fibre To The Premises. Optical fibre all the way - the fastest available consumer internet connectivity.
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BT offers a Complete Wi-Fi guarantee:
Within the Uk BT's availability is just over 95% and offers to send additional equipment (discs) to assist in guaranteeing a minimum speed of at least 10 Mbps in every room of your property.
There is currently no other provider that offers a similar or faster Wi-Fi Speed Guarantee than BT.
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In the event of BT not being to fulfill their commitment of a sensible signal, they will provide a credit of £100 off for your next BT statement. However, the guarantee only applies when their Hub2 is connected to the internet and it does not cover any occurrence of broadband faults.
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BT has a network of engineers and you can always speak to one of their engineering team based in the UK and Ireland.
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BT also offers a speed guarantee that they say you can rely on day and night. In addition, they have a recommendation for their powerful smart hub via Which best buys, stating that they provide a strong and powerful wi-fi.
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BT also states they offer more enhanced online security features which surpass the offerings of other big service providers.
BT is expanding their services and offers on a regular basis and for their latest deals go to their website.