This article describes how to fix issues you may encounter while trying to use screen capture on Windows 10 and a version of ScreenSteps Desktop prior to 4.2.2. In version 4.2.2 all known causes of this bug have been fixed. You can download the latest version from the downloads page or by checking for updates within the desktop software.
Oct 19, 2015 Besides, Snagit also comes with other features like video recorder, web capture and image capture. However, this tool has a free and paid version. Only the paid version possesses all the helpful features on this tool.This is the main reason why majority of people are constantly in search for Snagit alternatives. SnagIt lets you capture your entire desktop, selected region, window, or a scrolling screen. Using scrolling screen capture feature, it can grab vertical and horizontal scrolls, infinitely scrolling webpages, long chat messages, and everything in between. SnagIt can also extract text from captured images so that you can quickly paste into.
When trying to capture a screen shot the screen will resize if more than one monitor is attached to the computer and the zoom setting for the monitors is not the same. The workaround is to set the zoom setting to the same value for both monitors.
Right-click on desktop and choose 'Display settings'
Make sure both zoom settings are the same
I tried both at 125% and it didn't work, changed both to 100% recommended and it work great. Thank you.
Hi there, I am currently running version 4.2.0 (582), but I am still having this issue. I have restarted ScreenSteps a few times but this hasn't helped. Do you have any advice?
@James - the current desktop version is 4.2.0 (592). Two things -
1) Try updating to the latest version.
2) If that doesn't fix the problem try restarting the computer.
3) If that doesn't fix the problem email [email protected] If you can include a picture of what you are seeing along with information on your monitor configuration it would be very helpful.
@Norman - I'm glad it is working for you. Last week we released a 4.2.2 update that makes further improvements to screen capture so that you do not need to adjust your monitor to 100%.